Return & Refund Policy
At Baby Deer Jewelry, we want you to love your purchase! If something isn’t right, we’re here to help while keeping things fair for both you and our small business.
Returns & Exchanges
- Handmade Jewelry & Leather Goods: Due to their custom nature, we only accept returns for defective or damaged items. If your item arrives damaged, please contact us within 7 days of delivery with photos.
- Drop-Shipped Jewelry & Watches: We accept returns for store credit or exchanges within 14 days of delivery if the item is unused, in original condition, and in original packaging.
- Final Sale Items: Custom, engraved, and clearance items cannot be returned unless they arrive damaged or defective.
How to Start a Return
- Email us at: babydeerjewelry@proton.me with your order number and photos (if applicable).
- If eligible, we’ll provide a return address. Customers are responsible for return shipping costs unless the item was damaged upon arrival.
- Once received, we’ll process your exchange, store credit, or refund within 5-7 business days.
Refunds
- Refunds will be issued to the original payment method or as store credit based on your request.
- Shipping fees are non-refundable unless the return is due to our error.
Order Issues & Replacements
- If your order is incorrect or arrives damaged, please reach out within 7 days so we can make it right.
Cancellations
- Orders may be canceled within 24 hours if they haven’t been processed.
We’re a small business, and every order matters! We appreciate your understanding and support 💛. If you have any questions, don’t hesitate to reach out—we’re happy to help!